Ketoy
Support · open report

Something went wrong? Tell us.

Real engineers read every report - no Tier-1 ticket triage, no chatbots. Bugs in the SDK, CLI, compiler plugin, or docs go through the form below. Security vulnerabilities get a private channel.

First - pick the right channel

Three kinds of reports, two places to send them.

We split security from everything else for one reason: public bug reports get fixed in the open, security reports don’t. If you’re not sure which bucket your report falls in, default to the form. We’ll move it if it needs the private channel.

Bug

Something is broken

A crash, a stack trace, a Gradle task that fails, a screen that renders wrong, a CLI command that hangs. Anything reproducible.

Open a bug report
Question

Behavior doesn't match the docs

The docs claim X but the SDK does Y. Either it's a bug or the docs are wrong, either way we want to know.

Open a docs report
Security

You found a vulnerability

Signature bypass, sandbox escape, anything that could harm Ketoy users. Please do not open it here, email us instead.

Email security
Before you submit · 30 seconds of prep saves a day of back-and-forth

What makes a report we can actually act on.

None of this is required - empty reports still get read - but the more of these you include, the faster we get from “received” to “fixed in the next release.”

Include versions

The SDK version, the Gradle plugin version, and (for CLI bugs) the ketoy CLI version. Run `ketoy version` if you have the CLI.

Tell us what you expected

A one-line description of what should have happened beats a five-paragraph description of the workaround you tried.

Paste the failure

Stack trace, build output, KBC error message - whatever the tooling printed. Truncate noise, keep the relevant lines.

A repro helps, not required

A minimal sample is gold, but never required to open a report. If we need one to make progress, we'll ask.

The form · this goes to a real inbox

File a bug or issue report.

Submissions go directly to engineering. You’ll usually hear back within a business day - worst case, the morning after.

Security · responsible disclosure

Found a vulnerability? Don’t open an issue. Email us.

Signature-verification bypass, sandbox escape, capability boundary violation, anything that could compromise Ketoy users - we want to know privately, before it’s on a public tracker. We’ll fix it, ship the patch, and only then write it up.

PGP-optional · privatesecurity@ketoy.dev

Include a description of the issue, your reproduction steps, and the affected version. PGP welcome but not required.

48h
Acknowledgement of every report, weekends included.
5d
Triage and a remediation timeline back to you.
Credit in release notes - unless you ask to stay anonymous.